Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the standard shipping time for sports equipment?

Standard shipping typically takes 3-5 business days within the continental US. For oversized items like treadmills or weight racks, please allow 7-10 business days for freight delivery.

Do you offer a warranty on high-performance gear?

Yes, all Silverstone Store products come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship to ensure your training never stops.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Silverstone account dashboard.

What is your return policy for apparel and footwear?

We offer a 30-day return policy for all unworn apparel and footwear in their original packaging. Please ensure tags are attached to qualify for a full refund.

Do you offer bulk discounts for local sports teams?

Absolutely! We provide special pricing for schools, clubs, and professional teams. Please contact our corporate sales team at [email protected] for a custom quote.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.